Yes! Jilt supports authenticated sending domains. This way, Jilt is permitted to display your domain's info in all outbound email headers, which can improve deliverability for shops with large sending volumes.

Why is this important?

Setting up an authenticated sending email domain in Jilt ensures that all email is delivered from your domain, which removes the "via jiltmail.com" and the "on behalf of yourdomain.com" that is sometimes displayed within certain email clients.

This helps reduce confusion on the origin of the email, as your customer will see your domain info as opposed to Jilt's. Also, for certain email clients, like Mail Windows 10, customers can reply directly to you if they have any further questions.

In certain cases, using your own email domain can also help your campaigns arrive in your customers inboxes as opposed to their spam or junk folders.

Do I need to set up an authenticated sending domain?

We recommend configuring an authenticated sending domain if your account sends over 5000 monthly emails. If your sending volume is below that, your domain is unlikely to "warm up" enough to build trust with mailbox providers and your deliverability will be better using Jilt's sending domain.

Okay, sounds great! What do I do first?

At this point you should already have a verified From Address that uses your store's domain. Something like info@myshop.com. If that's not configured yet, go back to our guide on How to Add a From Address to add one.

Next, we'll generate the DKIM records we'll need to authenticate your domain and give Jilt permission to send emails on your behalf. 

Generate your DKIM record

Login to your Jilt account here. You will need to be logged using the owner account to access your "From Addresses" and create the record

Under the expanded Settings option, click From Addresses.

Click Authenticate next to your stores sending domain that you would like to authenticate. If you haven't yet added an email address that uses your store's domain, go back to our guide on How to Add a From Address to add one.

Note: if you aren't seeing the Authenticate link, your email address might be using a domain that cannot be authenticated such as gmail.com or outlook.com. Your hosting provider can likely offer a custom email address that uses your store's domain which can be authenticated.

You will see a modal that offers information about the difference between verified and authenticated domains. Click Continue

Get your DNS record information

On the next modal we will see your DKIM record information.

  • DKIM: DomainKeys Identified Mail (DKIM) is a record that authenticates the sender of an email message - it confirms that the email was sent by the domain it says it was sent from. This helps prevent spam, spoofing, and phishing emails. DKIM also ensures that the message hasn't been modified or tampered with during transit.

You'll need to add this record to your domain host account (typically where you purchased your domain name - such as GoDaddy, Name.com, or HostGator) as a new CNAME record. This tells your domain host that you authorize Jilt to send email on your behalf, using your own domain name as the sender.

Note: Each entry can be copied to your computer's clipboard by clicking anywhere on the field's red text. Generally, only one value can be copied and stored to your clipboard at a time.

How to Add/Edit DNS Records on Common Domain Providers

Below are general instructions for adding/editing DNS records with that will work for most domain hosts. For more detailed instructions, check out our list of articles for many of the popular domain providers here.

Add the DKIM record to any domain host

Instructions vary from host to host so we've provided some general steps for adding the DKIM TXT record.

  1. In a different browser window or tab, sign in to your domain host account.
  2. Go to your domain's DNS records page. This page is often called DNS Management, Name Server Management, Control Panel, or Advanced Settings.
  3. Select the option to add a new record.
  4. Select CNAME for record type.
  5. In the Host/Alias/Name field, paste the Host/Name value copied from the Jilt Email Domains setup page (see Step #1 in the below screenshot).
  6. In the TXT Value/Answer/Destination field, paste the Value/Alias To copied from Jilt's Email Domains setup page (see Step #2 in the below screenshot). 
  7. In the TTL (Time to Live) field, set to 1800 or leave the default.
  8. Save the record

Next Steps

You can wait a few minutes and try clicking "Authenticate DKIM", which will check that you've added the record properly. While record can take up to 48 hours to propagate, please get in touch with us if it's been more than a few hours since you updated your DNS and the record still isn't verified.

To learn more, take a look at our article How to Verify Your SPF and DKIM records.

We are also happy to help you with getting this set up! Just get in touch with our team and we'll be glad to assist 😊

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