If a customer has an account on your site and is logged in, Jilt already knows who they are, so it has the information it needs to recover abandoned carts. For customers who aren’t logged in, however, identifying them can be much trickier.

One way Jilt figures out where to send recovery emails for non-logged in customers is by tracking shopping cart behavior and logging the customer’s email address as soon it is entered on the checkout page on WooCommerce and Easy Digital Downloads platforms, or entered as well as submitted on Shopify stores. That works well for many customers, but some don’t ever get to your checkout page or fill it out.

Capturing emails for customers earlier in this process increases the number of carts your store can recover (and the revenue available you can recoup!). An “add to cart popover” identifies customers earlier in the shopping process by asking for their email when adding an item to the cart

Enable early email capture - WooCommerce or EDD

1. Login to your Jilt account and visit Settings.

2. Enable the Ask for customer's email when an item is added to cart option.

3. Click Save settings. The popover is now enabled – awesome!

Enable early email capture - Shopify

  1. Login to your Jilt account and visit Settings.


2. Enable the Ask for customer's email when an item is added to cart option.

3. Click Update Shop to save changes and start capturing those emails 🎉

I enabled Early Email Capture, why isn't the popup appearing when I click "Add to Cart"?

If the popup has already been seen and dismissed in a past session on that browser, it will not re-appear. 

To avoid this issue when testing the functionality click "add to cart" using a private or incognito browser window. Ensure that you are not logged in to your site when testing.

If you still aren't seeing the popup when using an incognito browser window, get in touch with our support team. We'll be happy to troubleshoot.

Can I translate or change the text that appears on this popover?

If you are using WooCommerce or EDD check out our guides on how to use the free Say What to change the text that appears on the popover:

WooCommerce - Customize Jilt for WooCommerce store notifications
EDD -
Customize Jilt for EDD store notifications
Shopify - Some of the popover text can be adjusted by a member of our team. Get in touch with our support team if you are looking to change this text.
 

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