Jilt automatically imports customers from your ecommerce store, but if you're migrating from another platform (like Mailchimp) or have other contacts that you'd like to add to Jilt, you can do so using our CSV import tool! 

Follow the steps below to import contacts to Jilt:

1. Go to Contacts > Add Contacts > Import CSV.

2. Select the file you want to upload. The import tool supports Mailchimp audience export files, or you can download our template to ensure your contacts are in the proper format. Our template includes the following fields:

  • EMAIL_ADDRESS (required) - if a contact with this email already exists in Jilt, their record will be updated but not duplicated. 
  • TAGS - you can segment emails by tags 
  • ACCEPTS_MARKETING - this field indicates whether a contact has opted in to receive marketing emails. If a contact has this field set to "false", they cannot receive Broadcast emails. 

3. If desired, choose one or more lists that these contacts should be added to.
4. Click Start Import.

That's it! You'll receive an email when your import is complete.

Success tips

File type

At the moment, we only support Mailchimp export files and CSV files. If you aren't exporting from Mailchimp, make sure your file has the proper extension (.csv) and not others, such as .xls, .xlsx or .tsv.

If you have an Excel file, you can convert it to CSV by choosing File > Save As > .CSV (comma separated values). You can also copy and paste your data into Google Sheets and select File > download as .csv.


To import your contacts successfully, please ensure that your file does not have an empty column with no header. 

Column headers

Please ensure that you don't have duplicated columns. For instance, you can't have two columns named TAGS.

Note that we only support column headers in English. We are happy to help with translation, just reach out to us! :)

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