FAQs and Troubleshooting

Some common questions or issues and how to resolve them

Justin Stern avatar Max Rice avatar Josh Catone avatar +5
47 articles in this collection
Written by Justin Stern, Max Rice, Josh Catone and 5 others

Can I add GIFs to my emails?

How to add GIFs to your emails
Kristy Burge avatar
Written by Kristy Burge
Updated over a week ago

My emails aren't sending

Understanding email timing
Kristy Burge avatar
Written by Kristy Burge
Updated over a week ago

How can I delete a contact?

Find out how to prevent a contact from counting towards your billing total
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How can I export my contacts or lists?

Access CSV exports of your contacts.
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

Can I send an email to my customers on their birthday?

Options for celebrating customer anniversaries
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How do I download an invoice as PDF?

Saving your monthly invoices as PDF
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

How can I translate the order details table headings and totals in my transactional emails?

How to translate the order table using an HTML block
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How can I change my broadcast's time zone setting?

We schedule broadcasts using your browser's time zone.
Kristy Burge avatar
Written by Kristy Burge
Updated over a week ago

WooCommerce Connection Issues

What to do if you get an error connecting your WooCommerce store to Jilt
Kristy Burge avatar
Written by Kristy Burge
Updated over a week ago

What is CTOR?

Learn more about broadcast engagement using CTOR
Kristy Burge avatar
Written by Kristy Burge
Updated over a week ago

My email is clipped

What to do if Gmail clips the bottom of your email
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

Best practices for deliverability

How adding a From address can improve your deliverability
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

From Addresses FAQs

Questions and answers to get the most of From addresses in Jilt
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

How can I remove "Powered by Jilt" from my email footers?

You can remove this footer mention if you are on Jilt's paid plan
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

Why are different product images showing in my broadcast previews?

Are you seeing different images or product links when creating broadcast emails? They might be using dynamic images.
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How do I change the email address associated with my Jilt account?

Change the email address that you use to log in to Jilt
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How can I archive contacts?

Archived contacts can't be emailed and are excluded from your total contact count.
Max Rice avatar
Written by Max Rice
Updated over a week ago

Why should I upgrade to send Broadcasts?

Frequently asked questions about Jilt's Broadcast email feature.
Josh Catone avatar
Written by Josh Catone
Updated over a week ago

How can I view scheduled or sent emails?

You can see the emails that Jilt has sent or scheduled within your outbox, and see a preview of scheduled emails.
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

How can I test my email?

You can send a test email for a new broadcast, transactional notification, or automation email.
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

Send an automated email to new subscribers

Welcome new subscribers to your store with an automated email series.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How do I migrate to Jilt from Mailchimp?

What information can I transfer to Jilt from another email provider?
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

Requirements for transactional emails

Transactional email customization is a powerful Jilt feature to replace the order emails from your store with personalized versions.
Max Rice avatar
Written by Max Rice
Updated over a week ago

Does Jilt add analytics tracking to my email links?

How Jilt uses UTM parameters and its own tracking
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

Test mode and badges

Test Jilt on your site without incurring sending charges
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

What are "pending" carts?

The "pending" status is used to denote guest customers.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Will Jilt slow down my WooCommerce or EDD store?

Your site communicates with Jilt in the background so it doesn't affect your store's performance.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How to test an abandoned cart with Jilt

How you can test a recovery campaign: follow these steps to abandon a "live" cart on your store.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Why does my email show {{ customer.first_name | default: 'there' }}?

Understanding Liquid merge tags that display dynamic content
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How does Jilt capture customer emails?

How and when does Jilt capture an email address for a new contact?
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How to customize Jilt notifications

Use the Say What? WordPress plugin to customize or translate text
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Customize Jilt for WooCommerce store notifications

Learn how to change the text of commonly used notifications
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Customize Jilt for EDD store notifications

Learn how to change the text of commonly used notifications
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Post-checkout registration

Seamless registration for your guest customers
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How can I collect consent at checkout for marketing emails?

For GDPR compliance, you may want to collect consent at checkout to send certain types of marketing emails.
Max Rice avatar
Written by Max Rice
Updated over a week ago

Early email capture with Jilt

Enable the add to cart popover to collect customer emails prior to checkout
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How can I provide notice to my visitors that their email & cart is saved?

For GDPR compliance, you can show a notice to visitors that their email & cart information is saved, along with an opt-out.
Max Rice avatar
Written by Max Rice
Updated over a week ago

GDPR

Learn more about Jilt's GDPR compliance
Max Rice avatar
Written by Max Rice
Updated over a week ago

Do I need to turn off Shopify's abandonment reminders?

Deactivate Shopify's built-in email reminders after you connect your store to Jilt
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Why are some of my abandoned orders missing?

Learn more about how Jilt tracks abandoned carts
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Which eCommerce Platforms can I use Jilt with?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago

Which customers will get recovery emails?

Find out how a cart ends up as "recoverable" rather than "pending"
Justin Stern avatar
Written by Justin Stern
Updated over a week ago

What will my customers see?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago

Why isn't my cart restored when I click an email?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago

How does Jilt generate discount codes?

Are unique discount codes synced to my store?
Justin Stern avatar
Written by Justin Stern
Updated over a week ago

How are off-site payment recoveries (like PayPal) handled?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago

What EDD extensions are supported?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago