FAQs and Troubleshooting

14 articles in this collection
Written by Max Rice, Tabitha Turton, and Justin Stern

How can I collect consent at checkout for marketing emails?

For GDPR compliance, you may want to collect consent at checkout to send certain types of marketing emails.
Written by Max Rice
Updated over a week ago

How can I provide notice to my visitors that their email & cart is saved?

For GDPR compliance, you can show a notice to visitors that their email & cart information is saved, along with an opt-out.
Written by Max Rice
Updated over a week ago

GDPR

Learn more about Jilt's GDPR compliance
Written by Max Rice
Updated over a week ago

Do I need to turn off Shopify's abandonment reminders?

Deactivate Shopify's built-in email reminders after you connect your store to Jilt
Written by Tabitha Turton
Updated over a week ago

Why are some of my abandoned orders missing?

Learn more about how Jilt tracks abandoned carts
Written by Tabitha Turton
Updated over a week ago

Which eCommerce Platforms can I use Jilt with?

Written by Justin Stern
Updated over a week ago

Which customers will get recovery emails?

Written by Justin Stern
Updated over a week ago

What will my customers see?

Written by Justin Stern
Updated over a week ago

Why aren't my abandoned orders tracked?

Written by Justin Stern
Updated over a week ago

How do I send emails to older abandoned orders?

Assign your past abandoned carts to a new Ongoing Campaign
Written by Tabitha Turton
Updated over a week ago

Why isn't my cart restored when I click an email?

Written by Justin Stern
Updated over a week ago

Can I add a unique discount code to my campaign emails?

Written by Justin Stern
Updated over a week ago

How are off-site payment recoveries (like PayPal) handled?

Written by Justin Stern
Updated over a week ago

What EDD extensions are supported?

Written by Justin Stern
Updated over a week ago