FAQs and Troubleshooting

Tabitha Turton avatar Max Rice avatar Justin Stern avatar
25 articles in this collection
Written by Tabitha Turton, Max Rice, and Justin Stern

Test mode and badges

Test Jilt on your site without incurring sending charges
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Customize an email's sending delay

How to change when an email is sent out or make sure it's not sent at all.
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Written by Tabitha Turton
Updated over a week ago

What are "pending" carts?

The "pending" status is used to denote guest customers.
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Written by Tabitha Turton
Updated over a week ago

Will Jilt slow down my WooCommerce or EDD store?

Nope! Your site communicates with Jilt in the background so it doesn't affect your store's performance.
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Written by Tabitha Turton
Updated over a week ago

How to test an abandoned cart with Jilt

Follow these steps to abandon a "live" cart on your store
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Written by Tabitha Turton
Updated over a week ago

How does Jilt capture customer emails?

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Written by Tabitha Turton
Updated over a week ago

How to customize Jilt notifications

Use the Say What? WordPress plugin to customize or translate text
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Written by Tabitha Turton
Updated over a week ago

Customize Jilt for WooCommerce store notifications

Learn how to change the text of commonly used notifications
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Written by Tabitha Turton
Updated over a week ago

Customize Jilt for EDD store notifications

Learn how to change the text of commonly used notifications
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Written by Tabitha Turton
Updated over a week ago

Post-checkout registration

Seamless registration for your guest customers
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Written by Tabitha Turton
Updated over a week ago

How can I collect consent at checkout for marketing emails?

For GDPR compliance, you may want to collect consent at checkout to send certain types of marketing emails.
Max Rice avatar
Written by Max Rice
Updated over a week ago

Early email capture with Jilt

Enable the add to cart popover to collect customer emails prior to checkout
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Written by Tabitha Turton
Updated over a week ago

How can I provide notice to my visitors that their email & cart is saved?

For GDPR compliance, you can show a notice to visitors that their email & cart information is saved, along with an opt-out.
Max Rice avatar
Written by Max Rice
Updated over a week ago

GDPR

Learn more about Jilt's GDPR compliance
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Written by Max Rice
Updated over a week ago

Do I need to turn off Shopify's abandonment reminders?

Deactivate Shopify's built-in email reminders after you connect your store to Jilt
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Written by Tabitha Turton
Updated over a week ago

Why are some of my abandoned orders missing?

Learn more about how Jilt tracks abandoned carts
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Written by Tabitha Turton
Updated over a week ago

Which eCommerce Platforms can I use Jilt with?

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Written by Justin Stern
Updated over a week ago

Which customers will get recovery emails?

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Written by Justin Stern
Updated over a week ago

What will my customers see?

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Written by Justin Stern
Updated over a week ago

Why aren't my abandoned orders tracked?

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Written by Justin Stern
Updated over a week ago

How do I send emails to older abandoned orders?

Assign your past abandoned carts to a new Ongoing Campaign
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Written by Tabitha Turton
Updated over a week ago

Why isn't my cart restored when I click an email?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago

Can I add a unique discount code to my campaign emails?

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Written by Justin Stern
Updated over a week ago

How are off-site payment recoveries (like PayPal) handled?

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Written by Justin Stern
Updated over a week ago

What EDD extensions are supported?

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Written by Justin Stern
Updated over a week ago