Yes! Jilt supports using your own domain name as the "from" address when sending emails. This way, Jilt is permitted to display your domain's info in all outbound email headers, which helps improve email deliverability, ensures replies come back to your inbox, and makes your campaigns look more professional.

Why is this important?

Setting up a sending email domain in Jilt ensures that all email is delivered from your domain, which removes the "via jilt.com" and the "on behalf of yourdomain.com" that is sometimes displayed within certain email clients.

This helps reduce confusion on the origin of the email, as your customer will see your domain info as opposed to Jilt's. Also, for certain email clients, like Mail Windows 10, customers can reply directly to you if they have any further questions.

In certain cases, using your own email domain can also help your campaigns arrive in your customers inboxes as opposed to their spam or junk folders.

Do I need to set up a custom email domain?

We recommend using a custom email domain for your Jilt email, however it's entirely optional. Here are a few things to consider:

  • Does your From email address already use your custom email domain, rather than a webmail address like gmail.com or hotmail.com?
  • Do your delivered campaign emails show "on behalf of yourdomain.com" or "via jilt.com" in the sender details section?
  • Do you receive emails from us that have been forwarded on behalf of your customers?

If you've answered yes to all or most of the above questions, using a custom email domain for your Jilt campaigns is a good fit. If you answered no to most of these questions, you can keep using Jilt's default email settings.

Okay, sounds great! What do I do first?

To get started, we'll add your email domain to your Jilt account and generate the two DNS records we'll need to authenticate your domain and give Jilt permission to send emails on your behalf. 

Add your shop domain to Jilt

Login to your Jilt account here. From the dashboard, use the navigation sidebar to click Settings.

Under the expanded Settings option, click Email Domains.

Now, click the "+ Add your first Email Domain" button to add your custom domain to Jilt.

Enter your shop's root domain (eg. yourdomain.com) in the text box and click Add.

Get your DNS record information

After adding your email domain to Jilt, you'll be forwarded to a setup page with instructions for updating your DNS records with a record called DKIM:

  • DKIM: DomainKeys Identified Mail (DKIM) is a record that authenticates the sender of an email message - it confirms that the email was sent by the domain it says it was sent from. This helps prevent spam, spoofing, and phishing emails. DKIM also ensures that the message hasn't been modified or tampered with during transit.

You'll need to add this DNS record to your domain host account (typically where you purchased your domain name - such as GoDaddy, Name.com, or HostGator). This tells your domain host that you authorize Jilt to send email on your behalf, using your own domain name as the sender.

Note: Each entry can be copied to your computer's clipboard by clicking anywhere on the field's red text. Generally, only one value can be copied and stored to your clipboard at a time.

How to Add/Edit DNS Records on Common Domain Providers

Below are general instructions for adding/editing DNS records with that will work for most domain hosts. For more detailed instructions, check out our list of articles for many of the popular domain providers here.

Add the DKIM record to any domain host

Instructions vary from host to host so we've provided some general steps for adding the DKIM TXT record.

  1. In a different browser window or tab, sign in to your domain host account.
  2. Go to your domain's DNS records page. This page is often called DNS Management, Name Server Management, Control Panel, or Advanced Settings.
  3. Select the option to add a new record.
  4. Select CNAME for record type.
  5. In the Host/Alias/Name field, paste the Host/Name value copied from the Jilt Email Domains setup page (see Step #1 in the below screenshot).
  6. In the TXT Value/Answer/Destination field, paste the Value/Alias To copied from Jilt's Email Domains setup page (see Step #2 in the below screenshot). 
  7. In the TTL (Time to Live) field, set to 1800 or leave the default.
  8. Save the record.

Next Steps

You can wait a few minutes and try clicking "Verify DKIM", which will check that you've added the record properly. While DNS can take up to 48 hours to update, please get in touch with us if it's been more than a few hours since you updated your DNS and the record still isn't verified.

To learn more, take a look at our article How to Verify Your SPF and DKIM records.

We are also happy to help you with getting this set up! Just get in touch with our team and we'll be glad to assist 😊

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