Note: This guide is specifically for adding a DKIM record when using Jilt Email Marketing. If you aren't using Jilt, get in touch with SiteGround support for further guidance.

We covered generating your Jilt DNS records along with some general guidelines in our article Can I authenticate my "from address" to send emails from my own domain? Here we'll take a look at adding the DKIM record to your SiteGround domain host.

Now, let's start sending your emails with your authenticated domain.

Add the DKIM record

1. Log into your SiteGround account. 

2. We'll now access your cPanel from your User Area -> My Accounts tab -> Go to cPanel button

3. Within the Domains section, we find two DNS editor options: Simple DNS Zone Editor and Advanced DNS Zone Editor. Click the Advanced DNS Zone Editor (this editor allows us to create TXT records).

4. After the Advanced DNS Zone Editor loads, we'll use the Add a Record section to create the DKIM record.

5. For Name, copy and paste the value from the Host/Name field (#1 in the screenshot below. You can click on the red text to automatically copy the value to your clipboard)

6. For TTL (Time to Live), enter 1800.

7. Then, change the Type to CNAME.

8. For Address, copy and paste the value from the Value/Alias To field (#2 in the screenshot below), but remove the period at the end of the value. Otherwise, SiteGround will show an error message saying "The CNAME value must be a valid zone name."

9. Click "Add Record" and you're done!

Next Steps

You can wait a few minutes and click "Authenticate DKIM" in Jilt, which should verify that you've added the record successfully. In rare cases, it can take up to 48 hours to update, but if you've waited a few hours and the DKIM is still not verified, please get in touch with us so we can help.

To learn more, take a look at our article How to Verify Your DKIM records.

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