Often, a contact may add their email address wrong or there may be a typo in their name. There are many reasons why, after registering on your site or purchasing one of your products, a customer may want to change their information.

With Jilt, you can edit them individually or in bulk to ensure that you're using the latest information for your customers.

Here's a list of the different ways you can follow:

  1. Update a customer's information from your platform

  2. Edit a contact in Jilt

  3. Import a list of updated contacts

Update a customer's information from your platform

Jilt syncs customer information from your shop's platform. That means that changes like editing a customer's email address, name, or adding more relevant information, will get automatically synced to your Jilt account soon after they're saved.

If you'd like to change the email address of an individual customer that has been synched from your shop, this is the quickest way to do it.

Edit a contact in Jilt

If a contact signed up to your email list via a signup form, early email capture popover, or they were imported directly to your Jilt account, you can edit them from your dashboard.

To do that, you can navigate to the Contacts page and click on a contact. There, you can click on the Edit button as highlighted below:

Then, you can change their email address, name, and even add more information like company name, address, country, city, and zipcode.

Don't forget to click on the Save button whenever you're ready to proceed.

Import a list of updated contacts

If you'd like to bulk update your contacts, you can do that by following the instructions in the guide below. Kindly note that in order to achieve that, you'll need to ensure that your CSV file has the same email addresses like the ones in your contacts list in Jilt.

Also, it isn't possible to update email addresses by using a CSV file. Adding an email address that isn't already a contact in your Jilt account will create a new contact.

A quick way to ensure that you have all available contacts in your account would be to first export them, make any changes you'd like, and make sure you change the format of the columns following our guide before you re-import them.

Here are two guides that you can use for this process:

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