FAQs and Troubleshooting

Some common questions or issues and how to resolve them

Justin Stern avatar Max Rice avatar Josh Catone avatar +6
60 articles in this collection
Written by Justin Stern, Max Rice, Josh Catone and 6 others

How to force individual use coupons

Combine Jilt's unique discount codes with WooCommerce individual use
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

Disable an email in an automation

How to turn off one email in an automation without stopping the entire automation
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

Troubleshooting Order Status URL

What do I do when customers get a 404 page after clicking a button or link with the code {{ order.status_url }} ?
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

Troubleshooting missing images

Common reasons images are missing and how to fix it
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

Can I send surveys or questionnaires to my customers?

How to send a survey link in an email with Jilt
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

Order receipt types

Details about each of our order receipts
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

Can I add GIFs to my emails?

How to add GIFs to your emails
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

My emails aren't sending

Understanding email timing
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

Can I send an email to my customers on their birthday?

Options for celebrating customer anniversaries
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How can I translate the order details table headings and totals in my order receipts?

How to translate the order table using an HTML block
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

How can I change my broadcast's time zone setting?

We schedule broadcasts using your browser's time zone.
Kristy B. avatar
Written by Kristy B.
Updated over a week ago

My email is clipped

What to do if Gmail clips the bottom of your email
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

Best practices for deliverability

How adding a From address can improve your deliverability
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

From Addresses FAQs

Questions and answers to get the most of From addresses in Jilt
Lea Oriol avatar
Written by Lea Oriol
Updated over a week ago

How can I remove "Powered by Jilt" from my email footers?

You can remove this footer mention if you are on Jilt's paid plan
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

Why are different product images showing in my broadcast previews?

Are you seeing different images or product links when creating broadcast emails? They might be using dynamic images.
Ryan Frizzell avatar
Written by Ryan Frizzell
Updated over a week ago

Why should I upgrade to send Broadcasts?

Frequently asked questions about Jilt's Broadcast email feature.
Josh Catone avatar
Written by Josh Catone
Updated over a week ago

How can I view scheduled or sent emails?

You can see the emails that Jilt has sent or scheduled within your outbox, and see a preview of scheduled emails.
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

How can I test my email?

You can send a test email for a new broadcast, order receipts, or automation email.
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

Send an automated email to new subscribers

Welcome new subscribers to your store with an automated email series.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How do I migrate to Jilt from Mailchimp?

What information can I transfer to Jilt from another email provider?
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

Requirements for order receipts

Order receipts are a powerful Jilt feature to replace the order emails from your store with personalized versions.
Max Rice avatar
Written by Max Rice
Updated over a week ago

Does Jilt add analytics tracking to my email links?

How Jilt uses UTM parameters and its own tracking
Beka Rice avatar
Written by Beka Rice
Updated over a week ago

How to customize Jilt notifications

Use the Say What? WordPress plugin to customize or translate text
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Customize Jilt for WooCommerce store notifications

Learn how to change the text of commonly used notifications
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Customize Jilt for EDD store notifications

Learn how to change the text of commonly used notifications
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Post-checkout registration

Seamless registration for your guest customers
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How can I collect consent at checkout for marketing emails?

For GDPR compliance, you may want to collect consent at checkout to send certain types of marketing emails.
Max Rice avatar
Written by Max Rice
Updated over a week ago

GDPR

Learn more about Jilt's GDPR compliance
Max Rice avatar
Written by Max Rice
Updated over a week ago

How does Jilt generate discount codes?

Are unique discount codes synced to my store?
Justin Stern avatar
Written by Justin Stern
Updated over a week ago
Cart recovery questions

How does Jilt capture customer emails?

How and when does Jilt capture an email address for a new contact?
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Early email capture with Jilt

Enable the add to cart popover to collect customer emails prior to checkout
Tabitha Turton avatar
Written by Tabitha Turton
Updated this week

How to test an abandoned cart with Jilt

How you can test a recovery campaign: follow these steps to abandon a "live" cart on your store.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How can I view carts in Jilt?

You can view abandoned and guest carts logged on your store by Jilt.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

What are "pending" carts?

The "pending" status is used to denote guest customers.
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Why are some of my abandoned orders missing?

Learn more about how Jilt tracks abandoned carts
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

Which customers will get recovery emails?

Find out how a cart ends up as "recoverable" rather than "pending"
Justin Stern avatar
Written by Justin Stern
Updated over a week ago

Do I need to turn off Shopify's abandonment reminders?

Deactivate Shopify's built-in email reminders after you connect your store to Jilt
Tabitha Turton avatar
Written by Tabitha Turton
Updated over a week ago

How can I provide notice to my visitors that their email & cart is saved?

For GDPR compliance, you can show a notice to visitors that their email & cart information is saved, along with an opt-out.
Max Rice avatar
Written by Max Rice
Updated over a week ago

Why isn't my cart restored when I click an email?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago

How are off-site payment recoveries (like PayPal) handled?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago

What will my customers see?

Justin Stern avatar
Written by Justin Stern
Updated over a week ago