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FAQs and Troubleshooting
FAQs and Troubleshooting
Some common questions or issues and how to resolve them
+6
65 articles in this collection
Written by
Justin Stern,
Max Rice,
Josh Catone
and 6 others
Disable an email in an automation
How to turn off one email in an automation without stopping the entire automation
Written by
Kristy B.
Updated over a week ago
Can I send plain text emails?
How to create basic emails in the email editor
Written by
Kristy B.
Updated over a week ago
Is my shop connected?
Learn how to check your shop's connection status
Written by
Kristy B.
Updated over a week ago
Troubleshooting Order Status URL
What do I do when customers get a 404 page after clicking a button or link with the code {{ order.status_url }} ?
Written by
Kristy B.
Updated over a week ago
Why aren't my social media links populating?
How to manually update social media links
Written by
Kristy B.
Updated over a week ago
How to check for display conditions
What are display conditions?
Written by
Kristy B.
Updated over a week ago
Troubleshooting missing images
Common reasons images are missing and how to fix it
Written by
Kristy B.
Updated over a week ago
How to delete or duplicate a row
You can remove or copy a row in the email editor
Written by
Kristy B.
Updated over a week ago
How to add HTML to an email
You can import HTML to an email template using an HTML block
Written by
Kristy B.
Updated over a week ago
Can I send surveys or questionnaires to my customers?
How to send a survey link in an email with Jilt
Written by
Kristy B.
Updated over a week ago
How do I archive contacts to remain in the free plan or reduce my price tier?
Learn how to easily archive any contacts not currently in an automation
Written by
Panagiotis B
Updated over a week ago
Why did all of my customers sync to Jilt?
What to do if you'd like to use Jilt for a subset of your contacts
Written by
Kristy B.
Updated over a week ago
How can I export abandoned carts?
Request a CSV export file of your abandoned carts.
Written by
Tabitha Turton
Updated over a week ago
Why do I need to provide a billing address?
New Jilt accounts are asked to enter a billing address during onboarding.
Written by
Tabitha Turton
Updated over a week ago
How can I view carts in Jilt?
You can view abandoned and guest carts logged on your store by Jilt.
Written by
Tabitha Turton
Updated over a week ago
How can I export the HTML of an email on the old editor?
Written by
Lea Oriol
Updated over a week ago
How can I export the HTML of one of my emails?
Written by
Tabitha Turton
Updated over a week ago
Order receipt types
Details about each of our order receipts
Written by
Lea Oriol
Updated over a week ago
Can I add GIFs to my emails?
How to add GIFs to your emails
Written by
Kristy B.
Updated over a week ago
My emails aren't sending
Understanding email timing
Written by
Kristy B.
Updated over a week ago
How can I delete a contact?
Find out how to prevent a contact from counting towards your billing total
Written by
Ryan Frizzell
Updated over a week ago
How can I export my contacts or lists?
Access CSV exports of your contacts.
Written by
Ryan Frizzell
Updated over a week ago
Can I send an email to my customers on their birthday?
Options for celebrating customer anniversaries
Written by
Ryan Frizzell
Updated over a week ago
How do I download an invoice as PDF?
Saving your monthly invoices as PDF
Written by
Lea Oriol
Updated over a week ago
How can I translate the order details table headings and totals in my order receipts?
How to translate the order table using an HTML block
Written by
Ryan Frizzell
Updated over a week ago
How can I change my broadcast's time zone setting?
We schedule broadcasts using your browser's time zone.
Written by
Kristy B.
Updated over a week ago
WooCommerce Connection Issues
What to do if you get an error connecting your WooCommerce store to Jilt
Written by
Kristy B.
Updated over a week ago
What is CTOR?
Learn more about broadcast engagement using CTOR
Written by
Kristy B.
Updated over a week ago
My email is clipped
What to do if Gmail clips the bottom of your email
Written by
Lea Oriol
Updated over a week ago
Best practices for deliverability
How adding a From address can improve your deliverability
Written by
Lea Oriol
Updated over a week ago
From Addresses FAQs
Questions and answers to get the most of From addresses in Jilt
Written by
Lea Oriol
Updated over a week ago
How can I remove "Powered by Jilt" from my email footers?
You can remove this footer mention if you are on Jilt's paid plan
Written by
Ryan Frizzell
Updated over a week ago
Why are different product images showing in my broadcast previews?
Are you seeing different images or product links when creating broadcast emails? They might be using dynamic images.
Written by
Ryan Frizzell
Updated over a week ago
How do I change the email address associated with my Jilt account?
Change the email address that you use to log in to Jilt
Written by
Ryan Frizzell
Updated over a week ago
How can I archive contacts?
Archived contacts can't be emailed and are excluded from your total contact count.
Written by
Max Rice
Updated over a week ago
Why should I upgrade to send Broadcasts?
Frequently asked questions about Jilt's Broadcast email feature.
Written by
Josh Catone
Updated over a week ago
How can I view scheduled or sent emails?
You can see the emails that Jilt has sent or scheduled within your outbox, and see a preview of scheduled emails.
Written by
Beka Rice
Updated over a week ago
How can I test my email?
You can send a test email for a new broadcast, order receipts, or automation email.
Written by
Beka Rice
Updated over a week ago
Send an automated email to new subscribers
Welcome new subscribers to your store with an automated email series.
Written by
Tabitha Turton
Updated over a week ago
How do I migrate to Jilt from Mailchimp?
What information can I transfer to Jilt from another email provider?
Written by
Beka Rice
Updated over a week ago
Requirements for order receipts
Order receipts are a powerful Jilt feature to replace the order emails from your store with personalized versions.
Written by
Max Rice
Updated over a week ago
Does Jilt add analytics tracking to my email links?
How Jilt uses UTM parameters and its own tracking
Written by
Beka Rice
Updated over a week ago
What is a test contact?
Test contacts are intended for internal use and don't count to your campaign reports.
Written by
Tabitha Turton
Updated over a week ago
What are "pending" carts?
The "pending" status is used to denote guest customers.
Written by
Tabitha Turton
Updated over a week ago
Will Jilt slow down my WooCommerce or EDD store?
Your site communicates with Jilt in the background so it doesn't affect your store's performance.
Written by
Tabitha Turton
Updated over a week ago
How to test an abandoned cart with Jilt
How you can test a recovery campaign: follow these steps to abandon a "live" cart on your store.
Written by
Tabitha Turton
Updated over a week ago
Why does my email show {{ customer.first_name | default: 'there' }}?
Understanding Liquid merge tags that display dynamic content
Written by
Ryan Frizzell
Updated over a week ago
How does Jilt capture customer emails?
How and when does Jilt capture an email address for a new contact?
Written by
Tabitha Turton
Updated over a week ago
How to customize Jilt notifications
Use the Say What? WordPress plugin to customize or translate text
Written by
Tabitha Turton
Updated over a week ago
Customize Jilt for WooCommerce store notifications
Learn how to change the text of commonly used notifications
Written by
Tabitha Turton
Updated over a week ago
Customize Jilt for EDD store notifications
Learn how to change the text of commonly used notifications
Written by
Tabitha Turton
Updated over a week ago
Post-checkout registration
Seamless registration for your guest customers
Written by
Tabitha Turton
Updated over a week ago
How can I collect consent at checkout for marketing emails?
For GDPR compliance, you may want to collect consent at checkout to send certain types of marketing emails.
Written by
Max Rice
Updated over a week ago
Early email capture with Jilt
Enable the add to cart popover to collect customer emails prior to checkout
Written by
Tabitha Turton
Updated over a week ago
How can I provide notice to my visitors that their email & cart is saved?
For GDPR compliance, you can show a notice to visitors that their email & cart information is saved, along with an opt-out.
Written by
Max Rice
Updated over a week ago
GDPR
Learn more about Jilt's GDPR compliance
Written by
Max Rice
Updated over a week ago
Do I need to turn off Shopify's abandonment reminders?
Deactivate Shopify's built-in email reminders after you connect your store to Jilt
Written by
Tabitha Turton
Updated over a week ago
Why are some of my abandoned orders missing?
Learn more about how Jilt tracks abandoned carts
Written by
Tabitha Turton
Updated over a week ago
Which eCommerce Platforms can I use Jilt with?
Written by
Justin Stern
Updated over a week ago
Which customers will get recovery emails?
Find out how a cart ends up as "recoverable" rather than "pending"
Written by
Justin Stern
Updated over a week ago
What will my customers see?
Written by
Justin Stern
Updated over a week ago
Why isn't my cart restored when I click an email?
Written by
Justin Stern
Updated over a week ago
How does Jilt generate discount codes?
Are unique discount codes synced to my store?
Written by
Justin Stern
Updated over a week ago
How are off-site payment recoveries (like PayPal) handled?
Written by
Justin Stern
Updated over a week ago
What EDD extensions are supported?
Written by
Justin Stern
Updated over a week ago