FAQs and Troubleshooting

Disable an email in an automation

How to turn off one email in an automation without stopping the entire automation

Written by Kristy B.
Updated over a week ago

Can I send plain text emails?

How to create basic emails in the email editor

Written by Kristy B.
Updated over a week ago

Is my shop connected?

Learn how to check your shop's connection status

Written by Kristy B.
Updated over a week ago

Troubleshooting Order Status URL

What do I do when customers get a 404 page after clicking a button or link with the code {{ order.status_url }} ?

Written by Kristy B.
Updated over a week ago

Why aren't my social media links populating?

How to manually update social media links

Written by Kristy B.
Updated over a week ago

How to check for display conditions

What are display conditions?

Written by Kristy B.
Updated over a week ago

Troubleshooting missing images

Common reasons images are missing and how to fix it

Written by Kristy B.
Updated over a week ago

How to delete or duplicate a row

You can remove or copy a row in the email editor

Written by Kristy B.
Updated over a week ago

How to add HTML to an email

You can import HTML to an email template using an HTML block

Written by Kristy B.
Updated over a week ago

Can I send surveys or questionnaires to my customers?

How to send a survey link in an email with Jilt

Written by Kristy B.
Updated over a week ago

How do I archive contacts to remain in the free plan or reduce my price tier?

Learn how to easily archive any contacts not currently in an automation

Written by Panagiotis B
Updated over a week ago

Why did all of my customers sync to Jilt?

What to do if you'd like to use Jilt for a subset of your contacts

Written by Kristy B.
Updated over a week ago

How can I export abandoned carts?

Request a CSV export file of your abandoned carts.

Written by Tabitha Turton
Updated over a week ago

Why do I need to provide a billing address?

New Jilt accounts are asked to enter a billing address during onboarding.

Written by Tabitha Turton
Updated over a week ago

How can I view carts in Jilt?

You can view abandoned and guest carts logged on your store by Jilt.

Written by Tabitha Turton
Updated over a week ago

How can I export the HTML of an email on the old editor?

Written by Lea Oriol
Updated over a week ago

How can I export the HTML of one of my emails?

Written by Tabitha Turton
Updated over a week ago

Order receipt types

Details about each of our order receipts

Written by Lea Oriol
Updated over a week ago

Can I add GIFs to my emails?

How to add GIFs to your emails

Written by Kristy B.
Updated over a week ago

My emails aren't sending

Understanding email timing

Written by Kristy B.
Updated over a week ago

How can I delete a contact?

Find out how to prevent a contact from counting towards your billing total

Written by Ryan Frizzell
Updated over a week ago

How can I export my contacts or lists?

Access CSV exports of your contacts.

Written by Ryan Frizzell
Updated over a week ago

Can I send an email to my customers on their birthday?

Options for celebrating customer anniversaries

Written by Ryan Frizzell
Updated over a week ago

How do I download an invoice as PDF?

Saving your monthly invoices as PDF

Written by Lea Oriol
Updated over a week ago

How can I translate the order details table headings and totals in my order receipts?

How to translate the order table using an HTML block

Written by Ryan Frizzell
Updated over a week ago

How can I change my broadcast's time zone setting?

We schedule broadcasts using your browser's time zone.

Written by Kristy B.
Updated over a week ago

WooCommerce Connection Issues

What to do if you get an error connecting your WooCommerce store to Jilt

Written by Kristy B.
Updated over a week ago

What is CTOR?

Learn more about broadcast engagement using CTOR

Written by Kristy B.
Updated over a week ago

My email is clipped

What to do if Gmail clips the bottom of your email

Written by Lea Oriol
Updated over a week ago

Best practices for deliverability

How adding a From address can improve your deliverability

Written by Lea Oriol
Updated over a week ago

From Addresses FAQs

Questions and answers to get the most of From addresses in Jilt

Written by Lea Oriol
Updated over a week ago

How can I remove "Powered by Jilt" from my email footers?

You can remove this footer mention if you are on Jilt's paid plan

Written by Ryan Frizzell
Updated over a week ago

Why are different product images showing in my broadcast previews?

Are you seeing different images or product links when creating broadcast emails? They might be using dynamic images.

Written by Ryan Frizzell
Updated over a week ago

How do I change the email address associated with my Jilt account?

Change the email address that you use to log in to Jilt

Written by Ryan Frizzell
Updated over a week ago

How can I archive contacts?

Archived contacts can't be emailed and are excluded from your total contact count.

Written by Max Rice
Updated over a week ago

Why should I upgrade to send Broadcasts?

Frequently asked questions about Jilt's Broadcast email feature.

Written by Josh Catone
Updated over a week ago

How can I view scheduled or sent emails?

You can see the emails that Jilt has sent or scheduled within your outbox, and see a preview of scheduled emails.

Written by Beka Rice
Updated over a week ago

How can I test my email?

You can send a test email for a new broadcast, order receipts, or automation email.

Written by Beka Rice
Updated over a week ago

Send an automated email to new subscribers

Welcome new subscribers to your store with an automated email series.

Written by Tabitha Turton
Updated over a week ago

How do I migrate to Jilt from Mailchimp?

What information can I transfer to Jilt from another email provider?

Written by Beka Rice
Updated over a week ago

Requirements for order receipts

Order receipts are a powerful Jilt feature to replace the order emails from your store with personalized versions.

Written by Max Rice
Updated over a week ago

Does Jilt add analytics tracking to my email links?

How Jilt uses UTM parameters and its own tracking

Written by Beka Rice
Updated over a week ago

What is a test contact?

Test contacts are intended for internal use and don't count to your campaign reports.

Written by Tabitha Turton
Updated over a week ago

What are "pending" carts?

The "pending" status is used to denote guest customers.

Written by Tabitha Turton
Updated over a week ago

Will Jilt slow down my WooCommerce or EDD store?

Your site communicates with Jilt in the background so it doesn't affect your store's performance.

Written by Tabitha Turton
Updated over a week ago

How to test an abandoned cart with Jilt

How you can test a recovery campaign: follow these steps to abandon a "live" cart on your store.

Written by Tabitha Turton
Updated over a week ago

Why does my email show {{ customer.first_name | default: 'there' }}?

Understanding Liquid merge tags that display dynamic content

Written by Ryan Frizzell
Updated over a week ago

How does Jilt capture customer emails?

How and when does Jilt capture an email address for a new contact?

Written by Tabitha Turton
Updated over a week ago

How to customize Jilt notifications

Use the Say What? WordPress plugin to customize or translate text

Written by Tabitha Turton
Updated over a week ago

Customize Jilt for WooCommerce store notifications

Learn how to change the text of commonly used notifications

Written by Tabitha Turton
Updated over a week ago

Customize Jilt for EDD store notifications

Learn how to change the text of commonly used notifications

Written by Tabitha Turton
Updated over a week ago

Post-checkout registration

Seamless registration for your guest customers

Written by Tabitha Turton
Updated over a week ago

How can I collect consent at checkout for marketing emails?

For GDPR compliance, you may want to collect consent at checkout to send certain types of marketing emails.

Written by Max Rice
Updated over a week ago

Early email capture with Jilt

Enable the add to cart popover to collect customer emails prior to checkout

Written by Tabitha Turton
Updated over a week ago

How can I provide notice to my visitors that their email & cart is saved?

For GDPR compliance, you can show a notice to visitors that their email & cart information is saved, along with an opt-out.

Written by Max Rice
Updated over a week ago

GDPR

Learn more about Jilt's GDPR compliance

Written by Max Rice
Updated over a week ago

Do I need to turn off Shopify's abandonment reminders?

Deactivate Shopify's built-in email reminders after you connect your store to Jilt

Written by Tabitha Turton
Updated over a week ago

Why are some of my abandoned orders missing?

Learn more about how Jilt tracks abandoned carts

Written by Tabitha Turton
Updated over a week ago

Which eCommerce Platforms can I use Jilt with?

Written by Justin Stern
Updated over a week ago

Which customers will get recovery emails?

Find out how a cart ends up as "recoverable" rather than "pending"

Written by Justin Stern
Updated over a week ago

What will my customers see?

Written by Justin Stern
Updated over a week ago

Why isn't my cart restored when I click an email?

Written by Justin Stern
Updated over a week ago

How does Jilt generate discount codes?

Are unique discount codes synced to my store?

Written by Justin Stern
Updated over a week ago

How are off-site payment recoveries (like PayPal) handled?

Written by Justin Stern
Updated over a week ago

What EDD extensions are supported?

Written by Justin Stern
Updated over a week ago